Posts: 2,776
Threads: 70
Joined: Feb 2013
Reputation:
3
So I often see posts when people have an issue. Understandable - the whole squeaky wheel gets the grease thing. But my mum taught me to say thanks when somebody does something nice for you, so I wanted to start a thread where people could do that when the Alamaze staff did something nice. Two things for me this week:
1. In one game, I had not properly communicated I wanted my king's name changes on turn one and Grasshopper did it for me on turn two. The first two initials were the same, so no issue with that, but I really like naming my own king and would have hated to go though the game with a king's name I didn't pick.
2. I forgot to submit Game 133's first turn today - I got not one, but two friendly email reminders (I was out to lunch) so my turn got in.
Thanks guys!
Posts: 819
Threads: 42
Joined: Jul 2012
Reputation:
0
Yes, it is often the (very) few human/computer errors that get highlighted in the Forum.
But the customer service here is quite amazing!
Game formats are changed in myriad fashions for the players. Players can draft kingdoms in certain games. Input is sought from Imperators regarding game mechanics and format changes. Questions to support are usually answered within a couple hours. I can't think of a single online game where the game designer himself is available to help players. The company owner participates in our games and interacts with almost all of the players in our community.
I am definitely a satisfied customer/gamer!!!
Lord Thanatos
Posts: 1,968
Threads: 71
Joined: Jun 2013
Reputation:
6
Many thanks to Rick and Cipher for helping with a support issue over the weekend.
Also, I LOVE the fact that high council sales have been moved to after a vote on the current issue. This has long been a quirk of the system, IMO, which previously allowed gamesmanship (a guy about to be expelled could sell it to an ally for 1 gold, and then buy it back the next turn for 1 gold, and you remove the ability to kick anyone off of the high council without a skeleton), and it is great to see it changed. Thanks!
Posts: 224
Threads: 11
Joined: Mar 2013
Reputation:
0
I would like to echo thanks to Grasshopper. I completely forgot my turn as it's crazy at work and got a reminder and even some leeway to get my turn in. Many thanks!
Posts: 2,250
Threads: 75
Joined: Sep 2013
Reputation:
17
Have to say, every turn seems to run on the day it is supposed to, even if there are issues or late submissions, so kudos to the team's efforts and results. And the very rare instances where I have had a technical difficulty (latent capitol effect or ESO not showing as achieved), the issue was corrected quickly and without fanfare.
So thanks to the team.
Posts: 2,776
Threads: 70
Joined: Feb 2013
Reputation:
3
Three cheers for Grasshopper. It really would suck having to plow through all those turns to do the ESOs for 129. I know how complicated mine was (and I didn't make it, either.) I'll be quite happy to get the turn tomorrow sometime.
Posts: 204
Threads: 3
Joined: Jan 2014
Reputation:
0
Here here.
I'll be OK if it slips and you guys are doing great. I had an ESO turn on Friday in another game and my rewards were incomplete. Grasshopper had it fixed and a new turn in my inbox 75 minutes later. Amazing.
Cloud
Posts: 1,266
Threads: 25
Joined: Mar 2013
Reputation:
8
I agree with Cloud and DuPont (gasp!)... and with Grasshopper looking for the new automated ESO routines.
Looking forward to 129 just because I am pretty sure I get to kill more of DuPont's guys, but I can wait until Grasshopper is done with his break. Apparently there was some tax thing yesterday he had to file. Not sure what that's about.
-The Deliverer
Buddy/Ignore List
